Tips & Guides & Answers

  • Contact
  • Account Security
  • Account Types
  • Design Personalization
  • Placing Order
  • Payment & Refund
  • Paper
  • Photo & File Tips
  • PDF Proof
  • Production Time
  • Shipping

Oubly Support

Mon-Fri: 8am-5pm PST
Where are you located?

Production Facility: 12758 Schabarum Ave, Irwindale, CA 91706
How do I contact you?
Phone: 1-800-596-8259

Email: support@oubly.com
What are your weekly hours?
Production Facility: Monday to Friday 8:00 am till 5:00 pm. PST

Creatives & Customer Support: Monday to Friday 8:00 am till 6:00 pm. PST
Where are you located?
Production Facility: 12758 Schabarum Ave, Irwindale, CA 91706
How do I contact you?
Phone: 1-800-596-8259

Email: support@oubly.com
What are your weekly hours?
Production Facility: Monday to Friday 8:00 am till 5:00 pm. PST

Creatives & Customer Support: Monday to Friday 8:00 am till 5:00 pm. PST
Is it safe to sign up for an account?

Oubly.com is the sole user of the information you provide. We use your contact information only to inform you when your proof is ready, file or order is approved, package is shipped, and updates in policy changes are made.

We hate spam mail, and we do not share, lease, rent or sell any of your information to other vendors that we use to produce products. We share only requisite information with third party vendors like FedEx, UPS, USPS, DHL, and other freight companies that may deliver your order. We will send you promotional emails only if you select to receive promotional emails when you sign up with Oubly.com.
Is it free to sign up for an account?
Yes. No matter if you create a standard, reseller, or non-profit account, becoming an Oubly.com member is free of charge. There's no obligation to purchase any products. You can also create an account to check and compare our great products and prices or receive our promotional offers and freebies.
Do you save credit card information?
No. We do not save your credit card information in our system unless you have check-marked this feature during the last stage of your shopping checkout.
For the privacy of our clients, we have adapted secure technologies and operating procedures:
  • 128-bit encryption for sensitive credit card information
  • Security clearance and personal background checks for all processing and accounting employees
Why do I need to sign up for an account?
You don't. Unless you want to purchase products from Oubly.com. Unlike off-the-shelf products, which require no modification or client interaction, we sell personalized products that necessitate multiple interactions between our users and our website after product is sold. In order for this interaction to work properly, our system must store all activities in a dedicated location for the client's convenience.

By signing up for an account, you can:

  • View and download your invoices.
  • View and download your PDF proofs.
  • Track your order progress and history.
  • Keep track of all shipments.
  • Keep track of remaining balance of your promo codes.
  • Save all previous designs.
  • Save your favorite designs.
  • Receive free product offers and regular discounts (if you select this option when you sign up).
How do you sign up for an account?
You will find a sign in link on the top right corner of our home page. Clicking on the sign in link will open a pop-up with instruction on how to create an account.
What shipping options does Oubly offer?
USPS and FedEx are our primary shipping method. Depending on the quantity of product and size of your package, we offer the following shipping estimates:

$7.5 (Standard) within 6 business days.
$14.9 (Expedited) within 3 business days.
$30.9 (Super rush) within 2 business days.
What happens if I receive a box that was damaged in transit?
Save the box, all products, and all packaging materials. Contact Oubly.com at 1-800-596-8259 , and we will assist you to resolve the issue as quickly as possible.
Can I change my shipping options after placing an order?
Yes. Contact us at 1-800-596-8259, and we will change your shipping options for you.
Do you ship to P.O. boxes?
No. Our shipper does not deliver packages to P.O. box addresses. If you entered a P.O. box address on your order form, your order will not be shipped.
Instead, we will contact you for an alternate physical location address. Please use a physical location address to receive your products on time.
Do you ship to APO?
No. Unfortunately, this service is not available at this time.
Do you ship internationally?
No. At this time, we ship only to addresses within the United States. We plan to extend our shipping services to international customers soon.
Can I pick up my orders?
Yes. You can pick up if your order is a custom order and not placed through oubly.com. You may pick up orders from our production facility on Monday through Friday (except holidays) during our normal business hours.

Monday - Friday
7:00 am - 5:00 pm.

12758 Schabarum Ave,
Irwindale, CA 91706
What is the production time for Oubly's products?
Production time refers to the number of business days during which we manufacture your printing order, which begins with file approval and ends with production completion.
Because each printing product demands a different printing process, the production time will vary for each order. Please note that production time does not include the shipping or delivery time from our Los Angeles facility to the final shipping destination.
Most products are ready to be shipped in 2-5 business days. Double-layered cards take approximately 5-8 days to print. Die-cut and products with additional finish may take up to 15 days to get ready for shipping.
What is the daily cut-off time for placing orders?
The deadline for submitting and approving an order is 1 p.m. PST. Orders placed and approved before 1 p.m. are processed same day. Any order placed or approved after 1 p.m. will start processing the following business day.
When does production begin?
Production begins once you approve your PDF proof. If you approve your PDF proof before 1 p.m. PST, we will process the order on the same day. However, if you approve your PDF proof after 1 p.m. PST, we will process your order on the following business day.
Turnaround time does not include the shipping or delivery time from our Los Angeles facility to the final shipping destination.
What is a PDF proof?
PDF stands for portable data format, a file program that can be viewed via computer. A PDF proof is an electronic proof of your files saved in PDF format that provides an approximate representation of the finished printed product in terms of layout, text, and other visual elements. PDF proofs are not a valid representation of the colors for final product.
How long does it take to receive a PDF proof if I select one?
You will receive a proof within eight business hours.
What do I do with my digital proof?
We will email you a link to your digital proof page. In that page you have three options:

  1. Approve your design, and we will send your order to the print lab.
  2. Request further changes and we will email you another free proof after making the requested changes.
What should I look for when reviewing my PDF proof?
When viewing your PDF proof, please look for the following:

  • Is this the correct photo(s) you submitted for this particular order number?
  • Are your photos of satisfactory quality? if applicable.
  • Are all dates and other details correct?
  • Are there typographical errors in the headlines or body text?
  • Are all the pages present and in the correct sequence? If applicable.
  • Is your text located inside the assigned area?
  • Are photos correctly placed, scaled, and cropped? If applicable.
  • Have any images been flopped? If applicable.
  • Is the trim size correct? If applicable.
  • Is the folding correct and indicated with perforated lines? If applicable.
  • If changes were made from a previous proof, are they correct? If applicable.
Can I ask for another proof if I am not satisfied with the result?
Yes. We will send you another digital proof after making the necessary changes. The second proof is free. However, if you request further changes, a $5 fee with be assessed with each additional proof.
What if I need help re-designing the proof?
You can contact us and speak directly to one of our designers. We will certainly help you with any necessary changes.
What types of papers does Oubly use?
We use environmentally friendly papers, inks, and solvents that are in line with EPA, OSHA, and other federal environmental safety standards.
We offer three types of standard paper options in our website:
  1. Premium Wove, Natural White
    USA-made, 16-point thick elegant and sturdy natural white color + wove surface texture, green-e and FSC certified, carbon neutral and made with 30% post consumer fiber using wind power.
  2. Pearlescent Crystal Metallic
    USA-made, 15-point thick luxury Crystal Metallic + Luminous surface, FSC certified, biodegradable, acid-free and elemental chlorine-free.
  3. Super Deluxe, Tinted Edge
    USA-made, 32-point thick super deluxe bright white paper looks and feels incredible. Perfect for showcasing edge painting. FSC certified. Made with 30% post consumer fiber.
Oubly.com uses a wide variety of papers with differing thicknesses and textures to accommodate the varying needs of our customers. Depending on your printing needs, we can recommend the best custom paper for your order.
How do I know which type of paper thickness or surface is best for my project?
If you?re not sure which type of paper or surface to choose, you can either request a paper sample pack before placing your order, or contact us at 1-800-596-8259. Our friendly representatives can help you select the right type of paper for your needs.
Can I get paper samples?
We offer a free set of sample swatches that highlight our standard papers and materials. You can submit a request for sample swatches at our sample request page.
How do I take photos that result in good quality printing?
To achieve optimum printing result, we suggest the following:

  1. Set your camera to the highest possible resolution when taking your photos. The higher the resolution, the more pixels makeup your photo. This results in clearer print quality and more vivid colors. For example, if your camera is 8 megapixels, set your resolution to 8 MP to ensure the best results.
  2. Whether you use flash, studio lighting, or natural lighting, make sure you have plenty of it!
  3. Set your camera to “Print” if your camera has this setting option.
  4. Some cameras offers indoor vs. outdoor light setting. Selecting the appropriate setting allows the camera to execute the correct pre-set lighting configuration.
  5. In order to avoid fuzzy photos and blurry prints, make sure that:
    • The subject matter of the photo, as well as the camera, is still and not moving
    • Lens is focused or set to auto focus
    • Lens is clean
    • Depth of field is not too shallow (camera is not too close to object)
What types of photo files does Oubly accept?
We accept most common graphic file formats including:

  • JPG
  • JPEG
  • PNG
Do you guys retouch my photos before printing my cards?

If you choose the photo retouching option when placing your order, we will go through your photo and make the necessary changes to enhance the quality of your photo.

We remove red eye, glass glare, and stray hairs. We also adjust brightness and contrast and smooth out the skin tone in your photos. Once finished with our retouching services, we will send you a digital proof for your approval.

We also provide custom design service. Our custom design service allows you to connect with one of our designers for help with retouching older photos to your specifications before you design a new card for your event.
What rounded corner options does Oubly offer?
Oubly.com provides both 0.125" and 0.25" rounded corner options for printed products depending on the size and materials.

⅛" rounded corner option applies to product sizes of:
2" x 3.5"
2.25" x 2.25"
1.5" x 2.25"

All other product sizes will have the option for ĽAll other product sizes will have the option for ¼" rounded corner. rounded corner.
Does Oubly guarantee color match?
We calibrate our equipment on a regular basis and are capable of matching our own proofs. We do not offer an artwork color match guarantee on our 4 color process printing. Color matching is not possible unless a physical print proof is requested at an additional expense. We cannot guarantee the matching of colors from previously printed images or printed materials of other companies.
Should I send a proof or sample of my previous prints?
This is not necessary since we do not guarantee to match your proof or previous prints in terms of color. However, you can send your proofs as a visual representation of your elements. We will use it as a guide to ensure the accuracy of your artwork.
How can I place an order?
Ordering through Oubly.com is easy! The following demonstrates how simple it is to purchase your stationery products through our online system:
  1. Select a design.
  2. Personalize it.
  3. Process payment.
  4. Review and place your order.
You can also call us directly a1-800-596-8259 to place an order, or email your request to support@oubly.com.
How do I know if my order was placed or not?
As soon as you place an order with Oubly.com, you will be directed to an order confirmation page where you can view your invoice, order details, designed files, and option to share your design with your friends and family.

You will also receive an order confirmation email that includes your invoice with order number and specifications. You can always check all order statuses in your account.
Can I make changes to my design after I place an order?
Yes. If you have selected to receive a PDF proof, we will send you a digital proof before sending your design to the print lab. You can make changes to your proof before approving it.

If you have not selected to receive a proof you must contact us at 1-800-596-8259 within three hours of placing your order. We will make the necessary changes for you.
What if I didn't receive an order confirmation email from Oubly.com?
On the order confirmation page, double check the invoice to make sure your email address was correct. Check your email's spam folder as well. If you find our email is in your spam folder, move it to your inbox and add our email address to your list of approved contacts.

If your email address is correct, but you have not received a confirmation email, please contact us at 1-800-596-8259 for immediate assistance.
How can I re-order an already completed order?
To re-order a previously fulfilled order, contact Oubly.com at 1-800-596-8259 and ask our customer service representatives to find your previous order and place a new order for you.
How can I view the status of my orders?
Sign into your account at Oubly.com and by clicking on the “My Orders” tab, you will see the status of all pending, processed, and completed orders, as well as any related proofs.
Can I cancel my recently placed order?
For order cancellations, please notify Oubly.com immediately.

Please note that to avoid processing charges, your cancellation must be made before you have approved your PDF proof. No refund will be issued for services such as PDF proofs, hard copy proofs, design services, marketing information, and business consulting.

We do not issue a full refund once an order has been sent to production. There will be charges related to any services that may have been performed up to the time of cancellation.
Will I receive an invoice for my orders?
Yes. Oubly.com will email you an invoice once your order is placed. You can also access your account at Oubly.com. Simply click on any order number shown in green and print your invoice.
Can I design my card and order printing later?
Yes. You can design your card and save your personalized designs in your account. We keep all designs up to 90 days. During this period, you can sign into your account and order cards with existing designs, or make changes to your designs.
Can I order my card and send you the photos later or separately?
Yes. You can personalize your design and place an order without uploading photos. Write a note on the order comment section so that we are aware of your intention to send your photos separately or at a later date.

When you email your photos, we will place them into your designs and send you a proof for approval. Incomplete orders will stay in your account until you gather all necessary photos and files.
Can I sell my designs in Oubly.com?
Yes. visit our designer page for further information. You can also send us an email to designs@oubly.com and we will respond within 2 business days
How can I submit my designs?
Follow the instruction in our designer page
How much do I get paid?
You get 10% of the product's sales amount (excluded shipping) every single time your design is sold. you will receive an email indicating your design is sold and we will send you the payments every month.
Any other benefits?
As a designer, you will also receive 15% reseller discount on all products and services offered at oubly.com.
Can I submit designs for canvas, tshirt, wall art, poster, etc?
At this point, we only print on cards. But we do accept
What payment options does Oubly.com accept?
We accept all major credit cards and debit cards, including Visa, MasterCard, and Discover. We also accept PayPal and cash payments from walk-in customers.
Can I pay by check?
We do accept checks for orders over $1000 and above. Once the check clears, we can begin production of your order.
Can I get my order and pay at a later date?
Oubly.com provides only pre-paid services, and all website orders must be fully paid before printing. However, we may consider a payment plan for orders over $2000. Please contact us at 1-800-596-8259 for further details.
Does Oubly issue refunds?
Our products are custom manufactured upon ordering. Therefore, we will not be able to accept returns. However, we will gladly reprint and ship your order at no cost if there are any production-related issues with that order.

We will reprint your order if:
  • Your product has production-related defects.
  • Your product is lost during transit and the shipper cannot locate it.
  • Your product is damaged in transit due to inadequate packaging.
Please contact us within two business days after receiving your order for a reprint request. We may ask that you return your damaged order for further analysis. Oubly.com will pay for all return shipping costs of damaged orders.
Do you charge Tax?
Oubly.com is based in Los Angeles, CA. If your billing address is in California, Oubly.com is obligated to comply with state sales tax regulations. California print brokers and resellers with valid resale license are exempt from California sales taxes.
What are the free gift items?
The gifts are items that we place in your shipping package. They are 100% FREE! Depending on the amount of your purchase, we will choose a gift and send it to you at no cost.
Do I need to make a purchase in order to receive free products?
Yes. Gifts are given based on the amount of your purchase after applying any discounts and excluding taxes and shipping charges.
Are these gifts a one-time deal, or I can get one every time I make a purchase?
You will receive a gift every time you complete a purchase, as long as the product price is $40 or more. (The product price is calculated after applying discounts and excluding taxes and shipping costs.)
Can I ask for multiple smaller items if my purchase is over $500?
At this time, we are able to provide you only with one higher value gift rather than multiple lower value gifts.
How long will it take to receive my gift?
Gifts ship with your order. Depending on the shipping method you choose, you will receive your gift when your product package arrives.
How do you ship these gifts exactly?
We place them inside your order package. They ship with the same method and packaging that your orders do.
Can I return and exchange my free gift after I receive it?
Sorry, we are unable to accept gift returns and exchanges.
Do you offer warranty for these gifts?
We do not manufacture these products; therefore, we cannot offer warranties for them. However, we will gladly replace any defective gift.
What if I got my package but no gift?
If your product purchase is over $30 on your invoice, you should have received a gift. If we forgot to ship your gift, contact us and we will send you one immediately. Shipping for all gifts is free.
How can I get a promotional discount or enter a giveaway?
Becoming part of our mailing list and social media community provides you with direct access to all events and activities on Oubly.com. Please check out our promotions page for current discounts. You can also call us at 1-800-596-8259 for any available coupons.

** Oubly.com is NOT responsible for crediting any coupons you may find on discount and coupon sites such as GoPromoCodes.com. The coupons shown on any other website other than Oubly.com may be outdated**
How do I use my promotional codes?
Above the credit card information on your checkout page is a field for coupon codes. As soon as you type in your coupon code and click “Apply Coupon”, our automated system will instantly deduct the amount from the total cost of your invoice.
How can I get free printing?
As part of our core values, we believe in giving back to community. We offers up to $250 in free printing services per year to qualified non-profit organizations. If you are a non-profit with a valid 501c3, you can apply for it through our community page. Launching (4/15/2014)

We also offer free printing to email subscribers and customers that win any giveaways we run through our social media platforms and blogs. No purchase is required for entering or winning our free printing promotions.

To receive weekly discounts and free printing deals, sign up on our mailing list or join our social media platforms:
  • Facebook
  • Twitter
  • Blog
  • G+
  • Pinterest
What if I want custom designs?
We offers custom design services for customers who want one-of-a-kind designs. Contact us at 1-800-596-8259 if you need help with the personalization of existing card or creation of an original design for your personal or business use.
Can I make changes to my design after I place an order?
Yes. If you have selected to receive a PDF proof, then we will send you a digital proof before sending your design to print lab. You can make changes to your proof before approving it.

If you have not selected to receive a proof you must contact us at 1-800-596-8259 within three hours of placing your order. We will make the necessary changes for you.


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