Basic terms of usage:
- You must be eighteen (18) years of age or older and have
the authority to use Oubly.com's services.
- You must provide a valid and accurate email address, phone number, credit card number,
and shipping address when shopping at Oubly.com.
Oubly.com's offices are open from 7 a.m. to 6 p.m. PST
Monday through Saturday except on major holidays.
All prices shown on Oubly.com are in USD. All online orders are prepaid. Oubly.com accepts
all major credit cards. Payment terms may be available depending on the type of purchase,
amount, and credit verification.
Quotes do not constitute final prices and are based only on the information you provide.
All price quotes are valid only within 30 days of their original date. Oubly.com reserves
the right to change prices on custom quotes without prior notice.
Over & Under Run Quantity
Oubly.com normally delivers the requested order quantity with a
small number of extras at no additional charge. We count and weigh
each order before packaging to ensure correct quantity.
However, please note that , Oubly reserves the right to ship within
5% over or under the requested quantity. If a minimum quantity is a necessity
we recommend that you adjust the total quantity ordered to account for the possibility of an under run.
Turnaround time or production time refers to the number of business days during
which we manufacture your printing order, which begins with file approval and
ends with production completion.
Because each printing product demands a different printing process, the production
time will vary for each order. Please note that production time does NOT include
the shipping or delivery time from our Los Angeles facility to the final shipping destination.
Most products are ready to be shipped in 2-5 business days. Double-layered cards
take approximately 5-8 days to print. Die-cut and products with additional
finish may take up to 15 days to get ready for shipping.
Cut Off Time
The deadline for submitting and approving an order is 1 p.m.
PST. Orders placed and approved before 1 p.m. are processed the
same day. Any order placed or approved after 1 p.m. will start
processing the next business day.
File Submission Requirements
To help Oubly.com print your order correctly, please adhere to our file
and photo requirements as outlined in our
Color Proof &Color Matching
We calibrate our equipment on a regular basis and are capable of matching our own proofs.
We do not offer an artwork color match guarantee on our 4 color process printing.
PDF Proof Additional Charges
If you choose to receive a PDF proof, Oubly.com will review your design in detail,
fix all issues within your uploaded photos, and create and email your PDF proof for your approval.
Please provide Oubly.com with a valid email address and update your email
settings to prevent having our notifications sent to your spam folder.
Please check your files thoroughly before submitting them to
our online ordering system. Please note that Oubly.com is not responsible for:
- Spelling, punctuation, grammatical, date, phone number, name, or design errors.
- Incorrect file layout submitted by customer
- Incorrect file naming that results in incorrect printing.
- Incorrect order specifications, including coating type, paper type, quantity, and size.
- Submission of low-resolution files that result in low quality printed images.
- Incorrect or insufficient information regarding finishing instructions.
- Incorrect shipping information provided by client.
- File issues after client has approved PDF or hard copy proofs.
- Late turnaround due to client delaying proof approval.
- Submitting files with color modes other than CMYK.
- Submitting files without bleed zone or safety zone.
- Returned packages due to non-present recipient.
Oubly.com is not liable for any damages resulting from the unwitting
violation of copyright laws or illegal use of trade names or logos as
uploaded by the customer. The customer guarantees the legal ownership
or permission of all submitted files, photos, text contents, and artwork.
Shipping & Delivery
Delivery time and charges may not be included in our initial price estimates
unless specified by our representatives or shown in the website. Oubly.com is not
responsible for third party delays or damage to shipped orders.
We suggest that you contact us BY PHONE and we will make the necessary changes for you. 1-800-596-8259
Order change requests sent by email or submitted through the "Contact Us" section of Oubly.com will not be accepted.
To re-order a previously fulfilled order, contact Oubly.com at 1-800-596-8259
and ask our customer service representatives to find your previous order and place a new order for you.
The option to change the quantity or paper type is available in
the cart section. You can also contact Oubly.com at 1-800-596-8259
and ask our customer service representatives to locate your previous
order and place a new order for you.
For order cancellations, please notify Oubly.com immediately at 1-800-596-8259.
Please note that to avoid processing charges your cancellation must be made before
you have approved your PDF proof. No refund will be issued for services such as PDF
proofs, hard copy proofs, design services, marketing information, and business consulting.
We do not issue a full refund once an order has been sent to production.
There will be charges related to any services that may have been performed up to the time of cancellation.
If a package is returned due to incorrect shipping information that was provided
by client, Oubly.com will contact client to obtain the correct address, then re-ship
the package to the correct address at customer's expense.
Copyright &Trademark Information
All content of this website, including design, text, graphics,
and interface information are copyrighted by Oubly.com. Reproductions
or storage of content of this website in all forms, media, technologies,
and structures now existing or hereafter developed is illegal
and subject to the U.S. Copyright Act of 1976, Title 17 of
the United States Code. You may not use, copy, reproduce,
republish, upload, post, save, transmit, distribute, or modify
the contents of this site or our blog in any way without the
prior written consent of Oubly.com.
Oubly.com, its employees, and agents are not responsible
for any particular incidents, acts of God, delays, or
consequential losses resulting from loss of data or profit
to client whether Oubly.com was notified of these losses in
advance or not.
Oubly.com is the sole user of the information that you provide.
We use your information only to send you communications regarding
file approvals, file issues, order processing updates, tracking
numbers, and shipping and tracking order updates. We may send you
information regarding free product offers, promotions, discounts,
policy changes, and newsletters only if you chose to receive these
updates at the time that your account was created. Oubly.com does
NOT share, rent, lease, or sell your information to any companies
or vendors that we use to produce products.
Please note that Oubly.com may share requisite information with
third party vendors such as UPS, FedEx, USPS, DHL, and other freight
companies when shipping your packages.
Oubly.com is located in Los Angeles, California. Therefore, laws
of the state of California shall govern any disputes regarding any
transactions with Oubly.com. All disputes are subject to settling
in the courts within the jurisdiction of courts located in city
of Los Angeles, California.
Customers agree to indemnify and hold harmless Oubly.com, its
employees, officers, and affiliates from any claims, damages, costs,
and expenses, including reasonable attorney fees arising from or
related to customer use of the site. You also certify that you
own the rights to or have permission to use the images reproduced
as part of your order.
Right to Subcontract
Due to the nature of our business, we may need to subcontract whole or
part of the orders that we receive. We do NOT share, lease, rent, or
sell any customer information with third party vendors.
Oubly.com is not responsible for postal charges applied
to sending proofs or other materials requested by the customer
unless formally approved by an Oubly.com representative.
All sales are final. Oubly.com does not provide any warranty for
the product(s) manufactured or sold by Oubly.com or its affiliated companies.
Production Issues &Refunds
Our products are custom manufactured upon ordering. Therefore, we will not be
able to accept returns. However, we will gladly reprint and ship your order at
no cost if there are any production-related issues with that order.
We will reprint your order if:
- Your product has production-related defects.
- Your product is lost during transit and the shipper cannot locate it.
- Your product is damaged in transit due to inadequate packaging.
Please contact us within two business days after receiving your order for a reprint request.
We may ask that you return your damaged order for further analysis.
Oubly.com will pay for all return shipping costs of damaged orders.
Right to Cancel Submitted Orders
Oubly.com reserves the right to cancel an order and refund payment
if we realize that the order cannot be fulfilled due to a short turnaround
request or extra requests by the customer that may alter the originally
agreed price for that particular product.
Unless notified in writing, Oubly.com reserves the right to
use printed images of customer orders for advertising purposes.
We may take pictures of a printed order, write articles about
the printed piece, or distribute the images or articles through
our social media channels and blog networks. We may also
showcase printed pieces in other advertising channels and
on our website pages.
Right to Refuse Service
Oubly.com reserves the right to terminate membership or refuse service
to any individual or company based on our representative analysis with or
without explanation of the cause to a member.
If you have any questions regarding Oubly.com's terms of service, please contact us at 1-800-596-8259 or firstname.lastname@example.org.